Refund Policy

We want every family, community partner, and Craft Host to feel great about doing business with Happy Place. Here's how refunds work across our different products.

2027 Adventure Box pre-orders

• Full refunds are available up until your box ships.
• Shipping window for the January 2027 box is December 15–25, 2026. Each subsequent monthly box ships between the 15th and 25th of the prior month (for example, February ships Jan 15–25).
• Once your box has been handed to the carrier, it is treated as a shipped monthly Adventure Box (see below).

Monthly Adventure Boxes

• Cancel your recurring Adventure Box at any time from your account — cancellation stops future charges.
• Because kits are pre-assembled and shipped, we do not prorate the current month or accept returns of opened kits.
• We cannot accept returns of opened or partially used craft materials for health and safety reasons.
• If your kit arrives damaged, missing pieces, or defective, email us within 14 days of delivery with a photo and we will send a replacement or issue a refund.

Membership ($59 / month)

• Cancel any time from your account. Cancellation takes effect at the end of the current billing period.
• We do not issue partial refunds for unused days in a paid month.
• If you are charged after cancelling due to a system error, contact us for a full refund.

Community subscriptions ($249 / $499 / $799 per month)

• Communities can cancel at any time with 30 days' notice, which allows us to complete scheduled events.
• Custom event materials and Host bookings already scheduled during the notice period are non-refundable.
• Prepaid annual plans are refundable on a prorated basis, minus any Host bookings and materials already delivered.
• Happy Place may terminate a Community subscription immediately for fraud, abuse, illegal activity, non-payment, or conduct that places children or Craft Hosts at risk. In such cases, refunds are issued at our sole discretion.

Event tickets

Each event lists one of three cancellation policies, chosen by the Host and displayed on the listing and at checkout:

• Flexible. Full refund up to 24 hours before the event start time. Within 24 hours, credit toward a future event where possible.
• Moderate. Full refund up to 5 days before the event. 50% refund between 5 days and 48 hours. No refund within 48 hours.
• Strict. 50% refund up to 7 days before the event. No refund within 7 days.
• If the event is cancelled or rescheduled by Happy Place or the Host, you receive a full refund or credit at your choice, regardless of the policy tier.
• The applicable platform fee displayed at checkout is generally non-refundable unless the booking is canceled by Happy Place or the Craft Host.

Craft Host bookings and private parties

• Each Craft Host selects a Flexible, Moderate, or Strict cancellation policy for private bookings — the selected policy is displayed on their profile and confirmed at booking.
• If a Host cancels, you receive a full refund and can request help rebooking with another verified Host.
• If a dispute arises, please contact hosts@happyplacecraftspace.com within 7 days of the event. We may, at our discretion, assist in facilitating communication between the parties, but Happy Place is not obligated to resolve disputes between users and Craft Hosts.

Craft Host memberships ($39 / $99 / $990)

• Cancel any time; cancellation stops future charges at the end of the current period.
• Monthly plans are non-refundable for the current month.
• The annual plan is refundable on a prorated basis within the first 30 days.

Host verification and background checks

Background checks are performed at the time of onboarding where applicable. Happy Place does not guarantee the future conduct of any Craft Host, and verification status does not create an employment, agency, or partnership relationship between Happy Place and any Host.

Events beyond our control (force majeure)

Happy Place is not liable for delays, cancellations, or non-performance caused by events beyond our reasonable control, including but not limited to hurricanes and severe weather, floods, wildfires, earthquakes, pandemics and public-health emergencies, government orders, carrier and shipping delays, supply-chain shortages, labor strikes, utility or internet outages, and acts of war or terrorism. In these situations we will make reasonable efforts to reschedule affected events, reship affected Adventure Boxes, or issue credit toward a future purchase.

How to request a refund

Email support@happyplacecraftspace.com with your order number or booking ID. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved quickly and in your favor.

Business and governing law

Happy Place Craft Space is operated by PassionFlower Marketing LLC, a Florida limited liability company located in DeLand, Florida, USA. This Refund Policy is governed by the laws of the State of Florida, USA, with venue in Volusia County, Florida.
Email: support@happyplacecraftspace.com